At AirTravelBooked, we prioritize customer satisfaction and strive to provide a smooth and hassle-free booking experience. Our refund policy is designed to ensure clarity and fairness for all our valued customers. Please read the following policy details carefully to understand our procedures for cancellations and refunds.
1. Cancellation and Refund Eligibility
- Flight Tickets: Refund eligibility depends on the fare rules of the airline and the type of ticket purchased (e.g., refundable or non-refundable). Please review the fare conditions provided at the time of booking.
- Hotel Bookings: Refunds for hotel bookings are subject to the hotel’s cancellation policy. Specific terms will be displayed during the booking process.
- Car Rentals: Refunds for car rentals are subject to the rental company’s cancellation policy, which will be communicated when booking.
- Travel Packages: Refund eligibility for travel packages varies based on the individual components (flights, hotels, activities) and their respective cancellation policies.
2. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact Us: Call our customer support team at [Customer Support Number] or email us at [Customer Support Email] to request a cancellation and refund.
- Provide Details: Have your booking reference number, name, and contact information ready. Our team will guide you through the process and assist you as needed.
3. Processing Time
- Airlines: Refund processing times vary by airline. Generally, it may take up to 7-21 business days for the refund to reflect in your account.
- Travel Packages: Refund times for travel packages depend on the individual service providers and their respective policies.
4. Refund Fees
- Service Fees: Certain bookings may be subject to non-refundable service fees. These fees will be deducted from the total refundable amount.
- Airline Fees: Airlines may impose cancellation or change fees, which will be deducted from the refundable amount as per their fare rules.
- Other Fees: Additional fees may apply depending on the specific terms and conditions of the booking.
5. Non-Refundable Bookings
Some bookings, such as promotional fares or deeply discounted rates, may be non-refundable. These terms will be communicated at the time of booking. Please review all fare conditions carefully before making your purchase.
6. Changes to Refund Policy
AirTravelBooked reserves the right to modify or update this refund policy at anytime. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our procedures.
7. Contact Us
For any questions or assistance regarding our refund policy, please get in touch with our customer support team:
- Phone: [Customer Support Number]
- Email: [Customer Support Email]
- Live Chat: Available on our website
Thank you for choosing AirTravelBooked. We appreciate your business and look forward to serving your travel needs.
